i-HOP: An Introduction to Human & Organizational Performance with Dr.Todd Conklin

Human and Organizational Performance is a new way of thinking about how we can improve the workplace. The fact is that we humans are fallible, and if we expect people to do things right 100% of the time, we are most likely going to be disappointed.

HOP is based on understanding how humans perform and how we can build systems that are more error tolerant. For many years we have tried command and control management styles. Or through ‘hearts and minds’ campaigns, we have sought to make workers “care more” and “pay more attention” so that they won’t make mistakes. It is becoming increasingly obvious to many that those strategies have now plateaued in their effectiveness.