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Support Engineer Tier 1/2

Teema is hiring.

Our client provides GPS and specialized tracking for High Valued Assets. We are hiring a Support Engineer – Tier 1/2

Location: Burnaby BC

 

About Our Client:

  • Our Client works with The US Department of Homeland Security – ICE, CIA, US Army, etc, they use our clients tracking devices in covert missions among other thing
  • All UN Ambassadors wear one of their tracking devices in case of kidnapping, along with A list Celebrities
  • Main supplier for ankle bracelets used for people on house arrest
  • They are booming due to COVID as California released many of their prisoners and our clients is tracking them. Also – they are tracking vaccines with their GPS tech around the word so COVID has shot business through the roof.
  • They work with 65 of the 92 main airlines, tracking devices used to track commodities in real time
  • Used extensively in the transportation industry – track everything from COVID VACCINES, “cancer curing drugs that are in clinical stage”, pharmaceuticals, diamonds, cigarettes, etc.

 

Why Work Here:

  1. Salaries are competitive, typically higher than market –
  2. They all work from home mainly – this will be ongoing
  3. Tons of flexibility
  4. The Direct manager is an amazing super easy going guy. Dream Manager Type 

QUALIFICATIONS:

Support Engineer Must Haves:

  • 3-5 years Technical support experience
  • Good communication skills. Able to talk to customers clearly via email and phone
  • Able to translate customer issues into tickets and follow-up with design team
  • BSc in Computer Science or Engineering

Nice to haves:

  • Some firmware programming or electrical engineering experience would be a huge plus
  • Desire to ramp up into a test automation/continuous-deployment prime

About the Role:

Customer Support Role includes:

  • Someone who can pick up the technology fast – Quick learner.
  • Short but steep learning curve – drink from a fire hose.

Required Knowledge:

  • Devices talking over protocols
  • Servers on a network
  • Technical troubleshooting
  • Cloud based system architecture (cloud services and physical devices)… phones without a display.

Compensation:

  • Salary 70-75K – No benefits yet.
  • 3 Weeks Vacation
  • Mostly remote except for training phase
  • Great Culture & Agile environment

To Apply:

Please send Sharmila your Resume and include 6-9 bullets points of your career highlights that pertain to this role to ssingh@teemagroup.com.

We will set up a 15-20 minute call with all those who meet the qualifications.

Subject Line – Please reference: Support Engineer – Tier 1/2

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